at a childcare service, she is surprised to find Jade’s mother, Rachel upset and angry on the line. Jade is three years old and has

at a childcare service, she is surprised to find Jade’s mother, Rachel upset and angry on the line. Jade is three years old and has been attending the service for the last six months. Rachel says, ‘I am so upset. Jade was very quiet when she came home yesterday and this morning I discovered a hand-shaped bruise on her back when giving her a bath. When I asked Jade how she got it, she said that someone had hit her. Nobody at the center told me of any incident when I picked up Jade last night, and I want to make a complaint. 1.How could Elena support Rachel to express her concerns? 2. should Elena do next, now that she is aware of a complaint? 3.If Elena notices more bruises on Jade when she next returns to the center, what should she do?

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