explain the rights and responsibilities of people who receive services, follow State and Commonwealth legislation guidelines?
2 Briefly explain what a charter of client rights means and give an example of service standards that reflect the rights of people who receive services and the responsibilities of organisations providing services.
– Meaning of charter of rights
– Example of a service standard
3 Provide two examples of groups or associations you can network with to access and share information with, in order to meet the needs of people who receive services.
4 What referral options (relevant to meeting clients’ needs) exist for the situation when the information required is beyond that available to individual workers?
5 Locate an example of a complaints policy and procedure from a community services organisation, identify the organisation and give the reference/website address.
6 What client rights does this policy and procedure uphold?
7 Identify two organisations where a formal legal complaint may be lodged about the actions and decisions of a government agency that provides community services.
8 List two ethical and legal principles which must be followed in dealing with formal legal complaints and explain what each principle means.