facing a daunting environment. To date, the Practice has been seen as only interested in ‘policing the rules’ and there is little trust or confidence

facing a daunting environment. To date, the Practice has been seen as only interested in ‘policing the rules’ and there is little trust or confidence among the staff in raising any ideas or concerns to the management as not much has been done in the past. One of the first things you need to do is develop effective working relationships and networks with various stakeholders across the Health Smiles Medical Practice. To develop a collaborative environment, you have to first create an open communication culture where you can: ·      Analyse collect and communicate ideas and information in a manner which is appropriate to all stakeholders ·      Lead consultation process ·      Seek and value contributions from relevant stakeholders ·      Restore trust and confidence as a leader among your team. To achieve this aim develop a strategy by answering the following. Q1. Identify and name all the job titles that may be included in your team and briefly describe the expectations of each team member in relation to your role as a Practice Manager that can assist the team to improve their work performance. Q2. List the type of information you will need to gather on the team’s current individual work performance. Q3. List the relevant legislations and regulatory requirements that your medical practices staff should abide to as per the requirement of their job.

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